Do not be afraid to ask for help when you need it

I’ve been a customer of Amazon’s many years, and have always been pleased with their customer service. But the past couple of months I’ve had a frustrating, ongoing problem with them. Without going into the boring details, they were refusing payments from my bank account. This is an account I’ve had for 25 years, and I’ve been using it with Amazon over 15 years.

I talked to everyone I could think of—Amazon’s customer service people (several times), my bank (several times), my family and friends who are Amazon customers, etc.… Read more