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A few days ago I was chatting with an old friend. We have a good relationship, but she’s very talkative, and not always a good listener. That sometimes creates tension between us.

This particular day I decided to just listen to her, and keep my words to a minimum. She’s been having some daunting challenges in her work and personal life. She talked a long time, and I mostly listened.

After she was done, and we were about to say goodbye, she paused and looked me directly in the eye.… Read more